AI receptionist
Every call to your business answered, day or night
Tech Agency Australia sets up an AI receptionist that answers every call, books appointments into your calendar and takes messages, in 18 languages, so no customer ends up on voicemail.
What does AI receptionist include?
Natural phone answering
A natural voice that greets callers with your business name and answers like a trained front desk.
Bookings in your calendar
Appointments booked while the caller is still on the line, straight into the calendar you already use.
18 languages
Callers answered in the language they speak, without hiring a multilingual front desk.
Messages with context
When a caller needs a person, your team gets their name, number and what they wanted.
Keep your number
Forward your existing number for all calls, after hours only, or when nobody picks up.
Never invents answers
Works from a written description of your business; anything else becomes a callback request.
How we deliver it
Our receptionists run on the Swashi AI Receptionist. Callers hear your business name and your receptionist's name in the first sentence, you choose the voice and its name, and nothing goes live until you save it.
Our part is the setup that decides whether callers are happy: the greeting, what the receptionist knows about your services and prices, how bookings land in your calendar, and exactly when a call must go to a person. We then listen to real calls in the first weeks and tighten the answers.
Most clinics, trades and professional practices start with after-hours and overflow calls, then let the receptionist take the main line once they have heard it handle a few hundred conversations. It also slots straight into an AI virtual office, where every call and booking sits on one screen with the rest of your AI team.
Questions about AI receptionist
What does an AI receptionist do?
It answers your business number in a natural voice, greets callers with your business name, answers questions about your services, hours and location, books appointments straight into your calendar, and takes a message with the caller's details when someone needs a person. It covers nights, weekends, public holidays and the busy hours when your team cannot pick up.
Can I keep my existing Australian number?
Yes. Forward your existing number to the receptionist for every call, after hours only, or only when nobody answers within a few rings. Your customers keep dialling the number they already know.
Which languages can callers use?
18 languages, including English, Chinese, Arabic, Hindi, Spanish, Indonesian, Malay and Thai. The receptionist replies in the language the caller speaks, which matters in suburbs where many customers prefer a language other than English.
What happens when it cannot answer a question?
It never invents an answer. It works from a written description of your business that we prepare with you, and anything outside it becomes a callback request for your team with the caller's name, number and what they wanted.
Ready to scope something?
A strategy call runs 30 minutes on Australia/Melbourne time. You describe the process you want to automate, and we tell you whether it is worth building, roughly what it costs and what could go wrong. No deck.
or call 0485 973 899 · info@techagency.com.au