Privacy Policy

1. Who We Are

Tech Agency Australia ("we", "us", or "our") is an AI automation, SEO, and digital growth agency headquartered in Melbourne, Victoria, Australia. We operate the website techagency.com.au.

For privacy enquiries, contact us at: info@techagency.com.au

2. What Personal Information We Collect

We may collect the following personal information:

• Contact information: name, email address, phone number, company name
• Communication data: messages sent via our contact form, email correspondence
• Usage data: IP address, browser type, pages visited, time spent on site (via cookies and analytics)
• Business information: your industry, budget range, and service interests provided in forms
• Payment information: handled by our payment processors; we do not store card details

3. How We Collect Information

We collect information when you:

• Submit our contact or enquiry forms
• Book a strategy call or consultation
• Subscribe to our newsletter
• Engage with us via email or phone
• Visit our website (via cookies — see our Cookie Policy)

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide our services
• Send you our newsletter and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure website security

We will not use your personal information for any purpose that you would not reasonably expect.

5. Disclosure of Information

We may share your personal information with:

• Service providers: trusted third parties who assist with our operations (e.g., email platforms, CRM, analytics tools)
• Professional advisors: lawyers, accountants, or auditors where required
• Law enforcement: where required by Australian law or court order

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Overseas Disclosure

Some of our service providers may be located outside Australia (e.g., cloud hosting providers in the United States). Where we disclose your personal information overseas, we take reasonable steps to ensure these recipients handle your information consistently with the Australian Privacy Principles.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, modification, disclosure, or loss. This includes TLS encryption, access controls, and secure data storage. However, no method of internet transmission is 100% secure.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated personal information
• Opt out of marketing communications at any time
• Complain if you believe we have mishandled your personal information

To exercise any of these rights, contact us at info@techagency.com.au. We will respond within 30 days.

9. Complaints

If you are unsatisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.

10. Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Contact form submissions are retained for up to 3 years unless you request deletion.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified by posting the updated policy on this page with a revised "last updated" date.

12. Contact Us